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Queen Elizabeth Hospital Eclaim System

Authors: Julyza Kasimin and Lau Hui Keng

Abstract:

Queen Elizabeth Hospital (QEH) is a government hospital in Kota Kinabalu, Sabah. Therefore, the staff in QEH have to do overtime work, on-call and duties outside the hospital. To claim for the additional work, the current practice is through the use of physical claim for the additional work, the current practice is through the use of physical claim form and it will be processed manually by the Finance Unit. During the claiming process, errors often occur especially on the calculation of payment as the claimants have to calculate the total claim themselves. Since there are many different rates depending on the position, grade, and day of week, the claim process itself can be time-consuming and often added burden to the claimant especially for the clinical staff as they are already busy taking care of patients. Therefore, to streamline the claim process, the ICT Unit of QEH requested an e-Claim system to be developed. The e-Claim system is for the processing of on-call, overtime, and travel claims. The modules of the system are specified by the QEH ICT unit. System prototyping model is used as the development methodology. Three types of testing have been conducted: unit testing, system testing, and user acceptance testing.

 

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