1. To ensure 100 % complaints and requisitions can be taken action within 24 hours (working hours)
2. To ensure at least 70% complaints and requisitions can be completed within the current year.
3. To ensure at least 80% of renovation/repairing/upgrading of building and infrastructure can be completed within the contract period.
4. To ensure customer satisfaction for the maintenance work done reach the level of at least 70 % according to the scale 1 and 2.
5. To ensure at least 80% landscape service maintenance and cleaning are implemented as scheduled.