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Quality Objectives

1.  To ensure 100 % complaints and requisitions can be taken action within 24 hours (working hours)
2.  To ensure at least 70% complaints and requisitions can be completed within the current year.
3.  To ensure at least 80% of renovation/repairing/upgrading of building and infrastructure can be completed within the contract period.
4.  To ensure customer satisfaction for the maintenance work done reach the level of at least 70 % according to the scale 1 and 2.
5.  To ensure at least 80% landscape service maintenance and cleaning are implemented as scheduled.