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Client Charter & Achievements

Client Charter
1. To issue the university offer letter at least three days after the announcement of the Department of Higher Education.
2. To publish next semester lecture timetable on week 10 of the current semester.
3. To publish final examination timetable and invigilator timetable on week 12 of the current semester.
4. To process students finance affairs in 21 working days after obtaining complete information from involved parties.
5. To provide responsive inquiry in 14 working days after obtaining complete information.
6. To provide at least 80% comfortable and safe accommodations facilities to the students for every study session.
7. To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah.
8. To ensur​e at least 90% consumers request related to information technologies fulfilled on the current year.
9. To ensure new recruit to obtained basic​CPD ​training within a year of recruitment.
10. To ensure 85% of the university staff have at least 7 days of CPD training annually​.
Achievements

Num

Client Charter

Achievement of Client Charter

2014

2015

2016 

1

To issue the university offer letter at least three days after the announcement of the Department of Higher Education.

100%

100%

 100%

2

To publish next semester lecture timetable on week 10 of the current semester.

100%

100%

100%

3

To publish final examination timetable and invigilator timetable on week 12 of the current semester.

100%

100%

100%

4

To process students finance affairs in 21 working days after obtaining complete information from involved parties.

100%

98%

5

To provide responsive inquiry in 14 working days after obtaining complete information.

-

100%

6

To provide at least 80% comfortable and safe accommodations facilities to the students for every study session.

90%

100%

100%

7

To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah.

82%

84%

8

To ensur​e at least 90% consumers request related to information technologies fulfilled on the current year.

90%

9

To ensure new recruit to obtained basic​CPD ​training within a year of recruitment.

100%

100%

100%

10

To ensure 85% of the university staff have at least 7 days of CPD training annually​.

100%

87%

89%


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