| Objektif Strategik (SO) | Petunjuk Prestasi Utama (KPI) | Definisi Operasi |
|---|
| To enhance service quality to all stakeholders and customers |
- Percentage of automated services
- Customer Satisfaction Index to services
- Achieved 5 stars in MyMohes
|
|
| To nurture creativity, innovation and quality among staff |
- KIK participation in level:
(i) UMS
(ii) Outside UMS
- Number of KIK that achieved gold recognition in level:
(i) UMS
(ii) UA and State
- Number of JFPIU receiving 5S certification
- Number of activities that involve innovation
|
|
| To enhance environmental awareness among Registrar's Office staff |
- Environmental awareness index among Registrar's Office staff
|
|
| To increase cost saving activities |
- Decreasing percentage of utilities usage:
(i) Water
(ii) Electricity
(iii) A4 Paper (rim)
|
|
| To increase generated income |
- Percentage generated income compared to total of yearly allocation
|
|
