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Buku Peraturan Pentadbiran Universiti Malaysia Sabah (1994 - 2016)

KRA 4 : Strengthening Delivery System

Objektif Strategik (SO)Petunjuk Prestasi Utama (KPI)Definisi Operasi
To enhance service quality to all stakeholders and customers
  • Percentage of automated services
  • Customer Satisfaction Index to services
  • Achieved 5 stars in MyMohes
To nurture creativity, innovation and quality among staff
  • KIK participation in level:
    (i) UMS
    (ii) Outside UMS
  • Number of KIK that achieved gold recognition in level:
    (i) UMS
    (ii) UA and State
  • Number of JFPIU receiving 5S certification
  • Number of activities that involve innovation
To enhance environmental awareness among Registrar's Office staff
  • Environmental awareness index among Registrar's Office staff
To increase cost saving activities
  • Decreasing percentage of utilities usage:
    (i) Water
    (ii) Electricity
    (iii) A4 Paper (rim)
To increase generated income
  • Percentage generated income compared to total of yearly allocation