We are committed to realising our vision and mission as well as best practices based on the following customer charter:

1. Provide efficient and high-quality services in terms of publication to students, teachers and the general community.

2. Publish a scientific book that meets teaching and learning for a period of one (1) year to one (1) year six (6) months.

3. Publish high-impact journal articles according to the requirements of current scientific publications.

4. Marketing of UMS-published products is possible using state-of-the-art technology platforms.

5. Provide courses, workshops, training and publication-related activities for the purpose of exposure to its special teachers.