Client Charter


The following is the Client Charter of
Universiti Malaysia Sabah

Teaching & Learning

Issue university Letter of Offer to successful applicants on the UMS Application Status Check website within three (3) working days after announcement by the Higher Education Department.

*Bahagian Perkhidmatan Akademik

Ensure letter of result of viva-voce is issued on the same day that viva-voce is conducted. 

*Pusat Pengajian Pascasiswazah

Research & Innovation Commercialisation 

Notify applicants of the outcome of their Research Grant application within five (5) working days. 

*Pusat Pengurusan Penyelidikan


Issue university Letter of Offer for undergraduate students within ten (10) days after complete aplication received from candidate.

*Pusat Pengantarabangsaan & Penglibatan Global


Publish books within six (6) months from date received for complete manuscript.

Publish journals within three (3) months from date received from Editorial.

*Penerbit UMS

Service Delivery System

Issue Letter of Interview within seven (7) working days before date of interview.

Issue Letter of Appointment within seven (7) working days after receiving Extract of Minutes from the Appointing Authority.

*Bahagian Sumber Manusia, Jabatan Pendaftar

Ensure policies, regulations and circulars are disseminated to university staff and students within 14 working days after endorsement by University Board of Management (LPU).

*Bahagian Pentadbiran & Governan, Jabatan Pendaftar

Process payment for suppliers or stafs within 14 working days after obtaining complete information.

*Jabatan Bendahari

Ensure client feedback is attended to within seven (7) working days after obtaining complete information.

*Pusat Jaminan Kualiti

Process and approve applications for welfare assistance/aid within seven (7) working days.

*Jabatan Hal Ehwal Pelajar

Coordinate and ensure any complaints regard to students residential facilities is attended to within seven (7) working days.

*Pusat Pengurusan NR dan Fasiliti Perumahan Pelajar

Ensure the result of sample analysis work for samples not exceed 20 is completed within 14 working days.

*Pusat Instrumentasi & Perkhidmatan Sains



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