ArkU is committed to efficient service delivery through the following standards:

1. All applications for record management consultancy will be addressed within 3 working days of receipt.
   
   Memastikan permohonan perkhidmatan konsultansi pengurusan rekod akan dijawab dalam tempoh 3 hari bekerja dari tarikh permohonan diterima.
2. Official acknowledgment of file receipts will be provided within 3 working days following the verification process.
   
   Memperakui penerimaan fail dalam tempoh 3 hari bekerja selepas fail disemak.