Client Charter & Achievements

 
1. To issue the university offer letter at least three days after the announcement of the Department of Higher Education.
2. To publish next semester lecture timetable on week 10 of the current semester.
3. To publish final examination timetable and invigilator timetable on week 12 of the current semester.
4. To process students finance affairs in 21 working days after obtaining complete information from involved parties.
5. To provide responsive inquiry in 7 working days after obtaining complete information.
6. To provide at least 80% comfortable and safe accommodations facilities to the students for every study session.
7. To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah.
8. To ensur​e at least 90% consumers request related to information technologies fulfilled on the current year.
9. To ensure new recruit to obtained basic​CPD ​training within a year of recruitment.
10. To ensure 85% of the university staff have at least 7 days of CPD training annually​.
 
 

Client Charter

 JFPIB

Achievement of Client Charter

2014

2015

2016 

2017

2018

2019

2020 (Until 30th Jun 2020)

1

To issue the university offer letter at least three days after the announcement of the Department of Higher Education.

 BPA

100%

100%

 100%

100%

100%

 100%

 Not yet started

2

To publish next semester lecture timetable on week 10 of the current semester.


BPA

100%

100%

100%

100%

100%

100%

100%

3

To publish final examination timetable and invigilator timetable on week 12 of the current semester.

BPA

100%

100%

100%

100%

 100%

100%

Not yet started

4

To process students finance affairs in 21 working days after obtaining complete information from involved parties.

 BEND

100%

100%

100%

100%

 100%

 100%

80%

5

To provide responsive inquiry in 7 working days after obtaining complete information.

 BPQ

-

80%

63%

100%

 96%

97%

98%

6

To provide at least 80% comfortable and safe accommodations facilities to the students for every study session.

PPPH

90%

100%

100%

100%

 100%

80%

90%

7

To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah.

LIBRARY

82%

58%

84%

79.86%

75.86%

77.42%

Analysis for January - June 2020 in the implementation process

8

To ensur​e at least 90% consumers request related to information technologies fulfilled on the current year.

JTMK

90%

90%

92%

97%

100%

100%

99.9%

9

To ensure new recruit to obtained basic​ CPD ​training within a year of recruitment.

 BSM

100%

100%

100%

100%

 100%

 100%

100%

10

To ensure 85% of the university staff have at least 7 days of CPD training annually​.

BSM

100%

87%

89%

87%

88%

86%

20%

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