Client Charter
OUR COMMITMENT
Client Charter
Your satisfaction is our priority, and we strive to meet these commitments to support your academic and professional journey.
#1
Ensure that customers with any concerns at the counter are attended within five (5) minutes.
#2
Ensure that all student correspondence, including confirmation letters, fieldwork permissions, and activity approvals, is issued within three (3) working days of receiving the application.
#3
Ensure that the approval of tutorial/lecture room and laboratory bookings is processed within three (3) working days after the application is received.
#4
Take action and provide feedback on complaints and inquiries within seven (7) working days of receipt.
