Client Charter | JFPIB | Achievement of Client Charter | |||||||
2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 (Until 30th Jun 2020) | |||
1 | To issue the university offer letter at least three days after the announcement of the Department of Higher Education. | BPA | 100% | 100% | 100% | 100% | 100% | 100% | Not yet started |
2 | To publish next semester lecture timetable on week 10 of the current semester. | BPA | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
3 | To publish final examination timetable and invigilator timetable on week 12 of the current semester. | BPA | 100% | 100% | 100% | 100% | 100% | 100% | Not yet started |
4 | To process students finance affairs in 21 working days after obtaining complete information from involved parties. | BEND | 100% | 100% | 100% | 100% | 100% | 100% | 80% |
5 | To provide responsive inquiry in 7 working days after obtaining complete information. | BPQ | - | 80% | 63% | 100% | 96% | 97% | 98% |
6 | To provide at least 80% comfortable and safe accommodations facilities to the students for every study session. | PPPH | 90% | 100% | 100% | 100% | 100% | 80% | 90% |
7 | To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah. | LIBRARY | 82% | 58% | 84% | 79.86% | 75.86% | 77.42% | Analysis for January - June 2020 in the implementation process |
8 | To ensure at least 90% consumers request related to information technologies fulfilled on the current year. | JTMK | 90% | 90% | 92% | 97% | 100% | 100% | 99.9% |
9 | To ensure new recruit to obtained basic CPD training within a year of recruitment. | BSM | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
10 | To ensure 85% of the university staff have at least 7 days of CPD training annually. | BSM | 100% | 87% | 89% | 87% | 88% | 86% | 20% |
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Client Charter & Achievements
1. To issue the university offer letter at least three days after the announcement of the Department of Higher Education.
2. To publish next semester lecture timetable on week 10 of the current semester.
3. To publish final examination timetable and invigilator timetable on week 12 of the current semester.
4. To process students finance affairs in 21 working days after obtaining complete information from involved parties.
5. To provide responsive inquiry in 7 working days after obtaining complete information.
6. To provide at least 80% comfortable and safe accommodations facilities to the students for every study session.
7. To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah.
8. To ensure at least 90% consumers request related to information technologies fulfilled on the current year.
9. To ensure new recruit to obtained basicCPD training within a year of recruitment.
10. To ensure 85% of the university staff have at least 7 days of CPD training annually.
