CLIENT CHARTER
The following is the Client Charter of Universiti Malaysia Sabah
- Teaching & Learning
- Research & Innovation Commercialisation
- Internasionalisation
- Publication
- Service Delivery System
Issue university Letter of Offer to successful applicants on the UMS Application Status Check website within three (3) working days after announcement by the Higher Education Department.
Ensure letter of result of viva-voce is issued on the same day that viva-voce is conducted.
*Bahagian Perkhidmatan Akademik
*Pusat Pengajian Pascasiswazah
Notify applicants of the outcome of their Research Grant application within five (5) working days.
*Pusat Pengurusan Penyelidikan
Issue university Letter of Offer for undergraduate students within ten (10) days after complete aplication received from candidate.
*Pusat Pengantarabangsaan & Penglibatan Global
Publish books within six (6) months from date received for complete manuscript.
Publish journals within three (3) months from date received from Editorial.
*Penerbit UMS
Issue Letter of Interview within seven (7) working days before date of interview.
Issue Letter of Interview within seven (7) working days before date of interview.
*Bahagian Sumber Manusia, Jabatan Pendaftar
Ensure policies, regulations and circulars are disseminated to university staff and students within 14 working days after endorsement by University Board of Management (LPU).
Process payment for suppliers or stafs within 14 working days after obtaining complete information.
*Bahagian Pentadbiran & Governan, Jabatan Pendaftar
*Jabatan Bendahari
Ensure client feedback is attended to within seven (7) working days after obtaining complete information.
Process and approve applications for welfare assistance/aid within seven (7) working days.
*Pusat Jaminan Kualiti
*Jabatan Hal Ehwal Pelajar
Coordinate and ensure any complaints regard to students residential facilities is attended to within seven (7) working days.
Ensure the result of sample analysis work for samples not exceed 20 is completed within 14 working days.
*Pusat Pengurusan NR dan Fasiliti Perumahan Pelajar
*Pusat Instrumentasi & Perkhidmatan Sains
